SHIPPING & DELIVERIES
SHIPPING INFORMATION
We aim to process and dispatch your order as quickly as possible.
ORDER PROCESSING & DISPATCH
Orders placed before 12:00 noon on a working day are generally processed and dispatched the same day, subject to payment being received and cleared.
Orders placed after 12:00 noon, on weekends or public holidays will generally be processed on the next working day.
EFT & Cash Deposit Payments
Orders paid by EFT or cash deposit will only be dispatched once the payment has reflected and cleared in Baby Proof’s bank account.
Proof of payment does not necessarily mean that the funds have cleared.
DELIVERY COSTS
Courier delivery fees start from approximately:
- R95 – Johannesburg, Midrand and Pretoria areas
- From R180 – Other main centres in South Africa
- R360 – Remote areas not covered by the main delivery centres
Delivery charges may vary depending on your location and the courier service available to your area.
The applicable delivery charge will be displayed during checkout, where available.
DELIVERY TIMES
Baby Proof uses Fastway Couriers for deliveries.
Deliveries typically take 2–3 working days, depending on your location and the courier network.
Please note that delivery times are estimates and may be affected by weekends, public holidays, weather, operational issues or circumstances beyond Baby Proof’s control.
TRACKING YOUR ORDER
Once your order has been booked for collection, your tracking number and tracking link will be emailed to you via Fastways online automated email portal to the email address provided with your order.
You can use the tracking information to follow your parcel and monitor its expected delivery.
Please ensure that the email address and contact details provided when placing your order are correct.
DELIVERY ADDRESS
Please make sure that your delivery address is complete and accurate before placing your order.
If an incorrect or incomplete address is supplied and additional delivery, collection or return charges are incurred, these charges may be the customer’s responsibility, where permitted by law.
If no one is available at the delivery address to receive the parcel, the courier may arrange a further delivery attempt or additional delivery charges may apply.
REFUSED OR UNDELIVERED PARCELS
If a parcel is refused upon delivery or returned because the customer declines to accept the delivery, the customer may be responsible for shipping and return costs actually incurred, where permitted by law.
This does not apply where the parcel is returned because the product was damaged, defective or incorrectly supplied.
DELAYS, LOSS & DAMAGE IN TRANSIT
Baby Proof relies on third-party courier services to deliver orders.
While we will do our best to assist with any delivery problems, Baby Proof cannot guarantee specific delivery dates or be held responsible for delays caused by the courier or circumstances beyond our reasonable control.
If your parcel arrives damaged, defective, incorrect or incomplete, please contact Baby Proof as soon as reasonably possible and provide your order number, details of the problem and photographs where applicable.
Please refer to our Returns & Refunds Policy for information regarding damaged, defective or incorrectly supplied products.
IMPORTANT
Please check your delivery address carefully before completing your order and ensure that someone is available to receive the parcel where required.
If you have any questions about delivery to your area, please contact Baby Proof before placing your order.
Baby Proof is committed to processing and dispatching orders as quickly as possible and will do our best to ensure your order reaches you safely and on time.
