Standard Returns Policy
We want you to be happy with your purchase. If you are not completely satisfied, you can return the product to us and we will either replace it or issue a refund, subject to the below terms.
This Policy is not intended to limit your consumer rights in any way.
Charges and Refunds
If you return a product that does not comply with this policy, you will be liable for the following costs that will be deducted off the refundable amount:
- Restocking/Handling Fee: ***All returns and exchanges are subject to a 20% restocking fee – that is 20% of the Product Price.
- The original shipping fee & the return shipping fee will not be refunded.
- All shipping fees are the responsibility of the client.
- Transaction fees apply if you have completed your order using:
- Snapscan
- Payfast
- Paid using the payment portal: Pay using debit/credit card.
- Refunds are processed via EFT (Direct bank transfer.)
- A bank account confirmation letter will be requested before any refunds are issued. The nominated bank account holders information should correspond with the client account details used to place the order on Baby Proof’s website.
Damaged Packaging or Defective Products
- On Delivery: Inspect packaging personally and take note of any damage on receiving the parcel before signing for it.
- Please report any shortages or damages within 5 days from the date of receiving your merchandise via e-mail or WhatsApp and provide us with your order number.
- Describe the problem or defect and include any photographs if possible so that we may best assist you.
- We will replace any defective items or items damaged in transit at our own cost.
- Alternatively, if you’d prefer a full refund will be issued within 2 working days of receiving the claim.
- Baby Proof will issue a full refund including shipping for any damaged OR defective items.
The following will NOT be regarded as defects and will not entitle you to a return/refund under this section:
- faults resulting from normal wear and tear;
- damage arising from negligence, user abuse or incorrect usage of the product;
- damage arising from sea air corrosion;
- damage arising from a failure to adequately care for the product;
- damage arising from unauthorized alterations to the product;
- where the specifications of a product, although accurately described on the Website and generally fit for its intended purpose, do not suit you;
Failure to read through useful product information and images provided:
- Please refer to product sizes before finalizing your purchase. Where applicable reference images showing the dimensions of the product have been provided to guide you in making an informative decision. Please measure before ordering. If the product doesn’t fit, the client will be liable for the return costs and/or the shipping fee to get the correct product sent back to you.
- Detailed information, links to articles and real-life photos are provided on the product page to guide you BEFORE finalising your purchase. This information should not be overlooked, as it will assist and protect both Baby Proof and the consumer – saving time, money, and regret.
Unwanted Products or Changed your mind:
Return Window:
Items must be returned within 5 days from receiving it.
Charges pertaining to returns/exchanges:
- Restocking/Handling Fee: ***All returns and exchanges are subject to a 20% restocking fee – that is 20% of the Product Price.
- The original shipping fee & the return shipping fee will not be refunded.
- All shipping fees are the responsibility of the client.
- Transaction fees will be deducted. This refers to the non refundable fee that payment gateways charge the merchant when a transaction is completed via the following payment gateways:
- Snapscan
- Payfast
- Pay using debit/credit card.
You can return an unwanted product to us provided:
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- it is undamaged and unused, with the original labels, packaging still in tact.
- it is not missing any accessories or parts.
- Products listed below are custom made and are NON-REFUNDABLE. Useful links to articles on how to measure have been provided on the respective product page.
- Perspex for Banisters & Balustrades – Measure before ordering..
- PVC Clear Sheeting for Banisters & Balustrades – Measure before ordering.
- Electrical Storage Box – Measure before ordering.
- Childproof Fire Screen – Measure before ordering.
- Baby Proof Transparent Oven Door Guard. Measure beore ordering.
- Baby Safety Gates and Extensions – Measure before ordering. No returns or refunds will be issued if the client fails to consult with us if they are unsure of their set up and measuremenrs. Detailed information, links to articles and real-life photos are provided on the product page to guide you BEFORE finalising your purchase. This information should not be overlooked, as it will assist and protect both Baby Proof and the consumer – saving time, money, and regret.
- Once we have inspected the product and validated your return, we will issue a refund within 2 working days.
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Consumers Responsibility – Preparing your products for a return
- All merchandise is inspected before dispatch and, should it be returned, will be inspected upon arrival at our end to validate the return.
- To ensure your request is processed as quickly as possible you are responsible for the following when returning your products:
- Any returned items must be in the original condition and packaging and literature intact. Please do not write on the box or deface the product packaging.
- Include all accessories and parts that came with the product.
- Please make sure when returning the item, it is securely packaged so that it won’t incur further damage in transit back to us.
- Please ONLY use transparent clear tape when sealing the product packaging for resell purposes. Brown tape should only used on brown boxes.
- Once we have inspected the product and validated your return, we issue refund within 2 working days.
Terms and Conditions of Returns and Exchanges
- BABY PROOF will not exchange products that have been tampered with or abused.
- No refund will be issued should the goods be operated outside the manufacturers specifications.
- Baby Safety Gates and Extensions: No returns or refunds will be issued if the client fails to consult with us if they are unsure of their set up. Add to that, detailed information, links to articles and real-life photos are provided on the product page to guide you BEFORE finalising your purchase. This information should not be overlooked, as it will assist and protect both Baby Proof and the consumer – saving time, money, and regret.
- If an order is cancelled after payment has already been processed, Baby Proof reserves the rights to deduct the transaction fee off the refundable amount.
- If a package is refused upon delivery, the customer will be responsible for all shipping charges incurred for the return of the item. Charges will be applied to any refund due to refusal. This policy does not apply to any merchandise that is received defective or damaged.
- BABY PROOF assumes no liability for orders shipped to incomplete or incorrect shipping addresses provided by the customer. Any additional fees for such orders will be the responsibility of the customer.
- Paying for orders via EFT or cash deposit: Parcels will only be dispatched once payment reflects and has cleared in the bank account if paying by EFT or cash deposit.
